RETURN POLICY
LANGVIDY.COM
1. INTRODUCTION
This document, henceforth referred to as the “Return Policy,” is designed to outline the terms and conditions under which LangVidy.com, owner by LangVidy LLC (hereinafter referred to as “the Company”), a digital marketing agency based at 1209 MOUNTAIN ROAD PL NE #8017, Albuquerque, NM, 87110, USA, operates. The nature of the Company’s services includes, but is not limited to, video editing, YouTube thumbnail design, YouTube SEO, and video translation services. Given the digital and non-tangible nature of these services, the Return Policy is tailored to reflect the unique characteristics of the Company’s offerings and the industry within which it operates.
The objective of this policy is to provide clear and comprehensive guidelines regarding the conditions under which refunds or service redos are applicable. This document serves as a binding agreement between the Company and its clients, ensuring that the rights and obligations of both parties are clearly defined and understood. It is imperative that all clients of the Company review and comprehend this policy in its entirety prior to engaging in any form of business transaction with the Company.
The policy outlined herein is structured to align with the laws of the State of New Mexico and the United States, ensuring compliance with all relevant legal statutes and regulations. The terms and conditions presented are in adherence to standard corporate and legal practices within the United States, specifically tailored to the digital marketing and content creation industry.
2. NATURE OF SERVICES
2.1. Digital Service Characteristics
The services provided by LangVidy.com are exclusively digital in nature. This encompasses a wide range of services including, but not limited to, video editing, YouTube thumbnail design, YouTube SEO, and video translation services. These services are characterized by their non-physical form and are delivered electronically, predominantly via email or through digital platforms designated by the Company.
The digital services offered by the Company are custom-made and tailored to each client’s specific requirements. As a result, these services are unique to each order and cannot be standardized across different clients. The customization of services is based on the briefs and specifications provided by the clients, which are integral to the service delivery process. The Company’s expertise lies in transforming these briefs into finished digital products that meet the specific needs of the clients.
Given the nature of these services, they are consumed instantly upon receipt and cannot be returned in the traditional sense. Unlike physical goods, digital products, once delivered, cannot be restored to their original state. This intrinsic characteristic of digital services necessitates a different approach to returns and refunds, as detailed in the subsequent sections of this policy.
2.2. Non-Physical Nature of Products
The products created and delivered by LangVidy.com are entirely digital and non-physical. This includes, but is not limited to, digital files such as edited videos, designed thumbnails, and translated video content. Due to the non-physical nature of these products, they are not subject to traditional physical return processes.
The delivery of these digital products is conducted electronically, typically through email or other digital delivery methods agreed upon by the Company and the client. Once a digital product is delivered, it is considered to be in the possession of the client, and due to its digital format, it cannot be returned in the same manner as a physical product.
This unique aspect of the Company’s services requires a specific approach to handling client satisfaction, refunds, and redos. The Return Policy is designed to address these issues in a manner that is fair and reasonable to both the Company and its clients, taking into consideration the non-physical nature of the products involved.
3. RETURN POLICY SPECIFICS
3.1. Inapplicability of Traditional Returns
Given the distinct nature of the services provided by LangVidy.com, traditional return mechanisms applicable to physical goods are inherently inapplicable. In the realm of digital services – specifically, video editing, YouTube thumbnail design, YouTube SEO, and video translation services – once a service has been rendered and delivered to the client, it cannot be returned in the conventional sense. The service, being intangible and custom-tailored to the client’s specifications, does not lend itself to a physical return process.
It is crucial for clients to understand that the initiation of any service by LangVidy.com, following the acceptance of the client’s brief and specifications, results in the allocation of resources and time specific to that project. As such, the concept of returning a service does not hold the same practicality or relevance as it would in the case of physical goods. Consequently, this Return Policy focuses primarily on the conditions under which a refund or redo of the service may be considered, rather than a return.
3.2. Criteria for Service Refund or Redo
A refund or redo of services may be considered under specific circumstances, which are outlined in this policy. The Company is committed to delivering high-quality services that meet or exceed client expectations. However, in the event that a client is dissatisfied with the final product, the following criteria will be used to evaluate the eligibility for a refund or redo of the service:
- Non-conformity to Brief: If the final product significantly deviates from the original brief provided by the client, or if key elements of the client’s requirements are not met, the client may be eligible for a refund or redo.
- Technical Deficiencies: If the final product contains technical deficiencies, such as errors in editing, translation inaccuracies, or design flaws that are directly attributable to the Company’s execution of the service, a redo or refund may be warranted.
- Timeliness: If the final product is not delivered within the agreed-upon timeframe, and this delay is solely due to factors within the Company’s control, this may be grounds for a service redo or refund.
It is the responsibility of the client to provide a clear and comprehensive brief, and to communicate any specific requirements or expectations prior to the commencement of the service. The Company reserves the right to review and assess each case individually, based on the merits of the client’s claims and the evidence provided.
4. TRIAL ORDERS AND CUSTOMER SATISFACTION
4.1. Provision for Small Trial Orders
LangVidy.com acknowledges the importance of customer confidence and satisfaction, especially in the context of digital services. To facilitate this, the Company offers the provision for small trial orders. This allows potential clients to evaluate the quality and suitability of the Company’s services before committing to larger projects.
The scope, terms, and pricing of these trial orders will be predefined and communicated to the clients. Trial orders are designed to provide a snapshot of the Company’s capabilities and are subject to the same quality standards as regular orders. The feedback received from these trial orders will be used constructively to ensure that any subsequent full-scale projects are aligned with the client’s expectations.
4.2. Process to Evaluate and Escalate Concerns
In the event that a client is not satisfied with the outcome of a trial order, the Company has established a clear process to evaluate and, if necessary, escalate these concerns:
- Initial Feedback: Clients are encouraged to provide immediate feedback if the trial order does not meet their expectations. This feedback should be specific and detail the areas of concern.
- Internal Review: Upon receipt of the feedback, the Company will conduct an internal review of the trial order against the client’s brief and requirements.
- Resolution Steps: Based on the review, the Company will determine the appropriate steps to address the client’s concerns. This may include a redo of the trial order, adjustments to the approach for future projects, or other corrective measures as deemed suitable.
The Company is committed to maintaining open and transparent communication throughout this process, ensuring that client concerns are addressed promptly and effectively.
5. REFUND ELIGIBILITY CRITERIA
5.1. Conditions for Service Refunds
Refunds for services rendered by LangVidy.com are not a matter of course but are considered under specific conditions. The eligibility for a refund is contingent upon several factors, which are outlined below:
- Non-Adherence to Brief: If the service provided is demonstrably inconsistent with the client’s original brief and this discrepancy cannot be rectified through a redo of the service.
- Failure to Correct Deficiencies: If, after a redo of the service, the final product still contains significant deficiencies or errors that were initially highlighted by the client.
- Breach of Agreement: If there is a breach of the terms of the service agreement by the Company, including failure to deliver the service within the agreed timeframe, except in cases where delays are caused by factors outside the Company’s control.
It should be noted that refund requests must be made within a reasonable timeframe from the delivery of the service. The specific timeframe for such requests will be outlined in the service agreement.
5.2. Process for Requesting Refunds
To request a refund, clients must follow the below procedure:
- Written Notification: Clients must provide a written notification of their desire for a refund, detailing the reasons for the request and any relevant evidence to support their claim.
- Review by the Company: Upon receipt of the refund request, the Company will review the claim in the context of the service provided and the terms of the agreement.
- Decision and Communication: The Company will make a decision regarding the refund request and communicate this decision to the client, including any justifications for the decision.
The Company aims to process all refund requests in a timely and fair manner, ensuring that the interests of both the client and the Company are considered.
6. COPYRIGHT AND LEGAL COMPLIANCE
6.1. Handling of Copyrighted Material
LangVidy.com operates within the strict boundaries of copyright law, adhering to all applicable legal standards to ensure both the protection of intellectual property rights and the legal compliance of its services. The Company acknowledges the importance of respecting the copyrights of third parties and is committed to using only legally obtained and licensed materials in its service delivery.
Clients must also ensure that any materials, including videos, images, and any other content provided to the Company for use in their projects, are either their own or they have obtained the necessary permissions or licenses for their use. The Company will not be held liable for any copyright infringement claims arising from materials provided by the clients.
In cases where the Company uses third-party materials as part of its service delivery, it ensures that such materials are either in the public domain, used under fair use principles, or used with appropriate licenses. The Company maintains records of licenses and permissions for such materials and conducts regular audits to ensure ongoing compliance.
6.2. Contractor Liability in Case of Copyright Infringement
Given that LangVidy.com may engage freelance contractors in the execution of its services, the Company has established clear guidelines and agreements with all contractors regarding compliance with copyright laws. Contractors are required to use only legally obtained materials and software in the course of providing services for the Company.
The Company clearly communicates to its contractors that they are individually responsible for any legal consequences that may arise from the use of copyrighted materials without proper authorization. In the event of a claim of copyright infringement involving materials used by a contractor, the contractor will be held solely responsible, and the Company will take necessary measures to dissociate itself from any such infringement.
The Company actively monitors the work of its contractors to ensure compliance with these guidelines. However, it should be noted that the Company does not assume liability for the independent actions of its contractors that are in violation of copyright laws and the agreements in place.
7. CUSTOMER RESPONSIBILITIES
7.1. Provision of Accurate Briefs and Feedback
The effectiveness and quality of the services provided by LangVidy.com are largely contingent upon the accuracy and clarity of the briefs and feedback provided by clients. Clients are responsible for providing comprehensive and detailed briefs that clearly outline their project requirements, expectations, and any specific guidelines or constraints.
Clients are also expected to provide timely and constructive feedback at various stages of the project. This feedback is crucial for ensuring that the final product aligns with the client’s vision and requirements. The Company relies on this feedback to make necessary adjustments and refinements during the service delivery process.
Failure to provide clear briefs or timely feedback may impact the quality and relevance of the final product delivered by the Company. In such cases, the Company shall not be held responsible for any discrepancies between the client’s expectations and the final service delivered.
7.2. Timely Communication of Service Dissatisfaction
In instances where a client is dissatisfied with the service provided, it is their responsibility to communicate this dissatisfaction to the Company in a timely and clear manner. The client should provide specific details regarding the aspects of the service that did not meet their expectations, allowing the Company an opportunity to address and rectify these issues.
Delayed communication of dissatisfaction may limit the Company’s ability to effectively address the concerns or implement corrective measures. As such, clients are encouraged to promptly report any issues they encounter with the service to enable a swift and effective resolution.
8. LIMITATIONS AND DISCLAIMERS
8.1. Limitations on Refund Eligibility
LangVidy.com’s policy on refunds is designed to be fair and reasonable, taking into account the nature of digital service delivery. However, there are limitations to the circumstances under which refunds can be issued:
- Refunds are not applicable in cases where dissatisfaction arises from elements outside the scope of the Company’s control or due to unrealistic or uncommunicated expectations from the client.
- The Company is not responsible for refunds in cases where the client has failed to provide a clear and comprehensive brief, or where the client’s feedback or changes to the brief have led to the issues raised.
- Refunds will not be issued for services that have already been completed to the specifications of the initial brief and accepted by the client.
8.2. Disclaimer of Liability for Indirect Damages
The Company disclaims liability for any indirect, incidental, consequential, special, or exemplary damages arising from or related to the services provided. This includes, but is not limited to, loss of revenue, profits, business, or data, or damages resulting from delays, service interruptions, or errors in service delivery, except to the extent that such damages are the direct result of the Company’s willful misconduct or gross negligence.
This disclaimer is in line with standard industry practices and is intended to limit the Company’s liability to the provision and quality of the specific services rendered, within the scope of the agreement between the Company and the client.
9. POLICY MODIFICATIONS
LangVidy.com reserves the right to modify, alter, or update this Return Policy at any time to reflect changes in legal requirements, industry practices, or the operational procedures of the Company. Such modifications will be made with the intent of enhancing clarity, ensuring compliance with legal standards, and maintaining the efficiency and effectiveness of the policy.
9.1. Notification of Policy Changes
Clients will be notified of any significant changes to the Return Policy in a timely manner. This notification may be delivered via the Company’s website, email communications, or other appropriate channels. The Company is committed to maintaining transparency in its operations and will ensure that clients are well-informed of any policy changes that might affect their interaction with the Company.
9.2. Effective Date of Changes
All changes to the policy will be effective from the date they are published, unless otherwise stated. Clients are encouraged to review the Return Policy periodically to stay informed of any updates or changes. Continued use of the Company’s services following any changes to the policy will constitute acceptance of those changes by the client.
9.3. Historical Versions
For reference and transparency, the Company will maintain historical versions of the Return Policy. Clients may request access to previous versions of the policy for their records. This practice ensures that both the Company and its clients have a clear understanding of the terms and conditions that governed their interactions at any given point in time.
10. CONTACT AND DISPUTE RESOLUTION
10.1. Contact Information for Inquiries and Complaints
Clients with inquiries, complaints, or the need for clarification regarding any aspect of the Return Policy or the services provided by LangVidy.com may contact the Company through the following means:
- Email: [email protected]
- Postal Mail: 1209 MOUNTAIN ROAD PL NE #8017, Albuquerque, NM, 87110, USA
The Company is dedicated to providing prompt and helpful responses to all inquiries and will endeavor to resolve any issues in an efficient and satisfactory manner.
10.2. Dispute Resolution Process
In the event of a dispute arising from the interpretation or application of this Return Policy, or from the services provided by the Company, the following dispute resolution process will apply:
- Internal Review: Initially, the dispute will be subject to an internal review by the Company, with an aim to understand and resolve the issue amicably.
- Mediation: If the dispute cannot be resolved through internal review, both parties agree to engage in mediation with a mutually agreed-upon mediator, prior to initiating any legal proceedings.
- Legal Action: In the event that mediation fails to resolve the dispute, legal action may be taken. Any legal proceedings shall be conducted in accordance with the governing law of the state of New Mexico, and both parties agree to submit to the jurisdiction of the courts located within Bernalillo County, New Mexico.
This process is designed to facilitate a fair and efficient resolution of disputes, minimizing the need for litigation and fostering a cooperative resolution approach.
11. GOVERNING LAW
The Return Policy, and any disputes arising from or in connection with the policy and the services provided by LangVidy.com, shall be governed by and construed in accordance with the laws of the State of New Mexico, United States of America. This includes any federal laws applicable within the State of New Mexico that may govern digital services and e-commerce.
11.1. Jurisdiction
All parties agree that any legal action or proceeding relating to this policy or the services provided by the Company shall be brought exclusively in the courts of Bernalillo County, New Mexico. By engaging the services of LangVidy.com, clients consent to the jurisdiction and venue of these courts.
11.2. Compliance with Local Laws
While LangVidy.com operates primarily under the jurisdiction of New Mexico, the Company recognizes that it serves a global clientele. Clients are responsible for ensuring that their use of the Company’s services is in compliance with local laws and regulations applicable in their jurisdiction. The Company shall not be held liable for any client’s non-compliance with laws outside the jurisdiction of New Mexico.
